48 Community

Anon · ‎25-07-2013

I've registered my new 48 sim card and my phone is unlocked but still haven't received a text with a security code. Any suggestions??

dalyer · ‎25-07-2013

OK - assuming you entered the correct phone number, network and bill type info then there must be something wrong that will need you to log a support request to get 48 to look into it for you:

http://help.48months.ie/requests/new

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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dalyer · ‎25-07-2013

The security code text is sent to your old number/SIM/operator network. You need to leave the old SIM in the phone until you receive it. Don't insert the 48 SIM until this step is complete. Does that help?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon · ‎25-07-2013

Old sim card is still in and haven't received the text

dalyer · ‎25-07-2013

OK - assuming you entered the correct phone number, network and bill type info then there must be something wrong that will need you to log a support request to get 48 to look into it for you:

http://help.48months.ie/requests/new

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

48 Community

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