Keeping my old number

[jessicamurphy113]

I wanted to keep my old number to avoid two things, learning a new number and telling everyone that I've got a new number. I've done everything that has been asked and it even says I have no service on my phone. It has been over 24 hours since I have done all that was needed of me. When I click onto the 'Move Your Number' option it tells me that the transfer is in progress. I have just put in the sim that I received from 48months and put in the pin provided. It still says that I have no service. I am unsure if I am meant to do anything now or if I just wait! I was wondering if anyone could help me in any way.

Thank you,

Jessica

[Anon]

Hi,

Do you still have service on your old sim? Were you on bill pay or pre pay before? 

[jessicamurphy113]

Thank you for acknowledging my message. Nope. No service on either sim now! I was on prepay before.

Regards,

Jessica

[dalyer · Accepted solution]

Did you contact 48 support about this?

How to get help

How do I keep my old number?

Hope this helps.

[dalyer]

If your number hasn't ported after a few hours then you should log a support request to get 48 to explain/assist.