48 Community

sarahoresanya · ‎13-02-2015

I just renewed my membership today and my internet was working fine till my friend connected her phone to my personal hotspot and now it's not working anymore. I configured my settings like I was told to do online and it's still not working. My internet has always worked fine for me so I don't know what's wrong now. Help please?

dalyer · ‎13-02-2015

Did you change your internet settings?

What are your internet settings right now?

Have you tried powering off and on again?

Some other people are reporting internet connectivity issues but I don't know if this is a localised or network issue/

It's been working fine for me all day.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

sarahoresanya · ‎13-02-2015

I changed my internet settings to the recommended Internet settings and I've turned my phone on and off several times to no avail. Don't know what else to do.

dalyer · ‎13-02-2015

OK - seems like some people are having internet problems today although I haven't experienced them myself.

Probably best to log a support query and let 48 support advise.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.