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Internet has stopped working

melb01
Newcomer

‎11-03-2015 01:19 PM

Hi,

 

My internet has stopped working on my phone since lastnight and is not working again today. Can this be sorted out as i really need the internet to access college work.

 

Kind Regards,

 

Carmel.

 

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1 REPLY 1

dalyer
The Legend
The Legend

‎11-03-2015 01:45 PM

Have you used up your data allowance?

Does everything else work OK (incoming/outgoing calls and texts)?

Have you tried powering it off and on again?

Did anything change on the phone - e.g. software update or settings changes?

What make and model of phone?

Samsung Galaxy phones have a habit of spontaneously losing the internet/APN configuration settings and need reconfiguration for some reason.

Are your internet/APN settings correct? Try reconfiguring them perhaps?

 

http://community.48months.ie/t5/Need-Help/one-plus-one-mobile-data-settings/m-p/33610#M11885

 

If necessary contact 48 support for assistance:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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