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I topped up and it tells me I have 5gb but it won't work

thelmamccall
Visitor

‎01-05-2014 09:47 PM

 
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6 REPLIES 6

thelmamccall
Visitor

‎01-05-2014 09:48 PM

My internet 🙂 why I hav Neva had any probs before...
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dalyer
The Legend
The Legend
In response to thelmamccall

‎01-05-2014 10:37 PM

What does your online account say about your membership type and expiry date?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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thelmamccall
Visitor

‎02-05-2014 10:42 AM

I hav it til d 28/5/2014 I hav my txts nd free calls landline mins nd my 5.00 gb remaining on my internet I hav no 3G or anythin wen I turn it al on I hav no Internet can u fix Tis prob tanks..
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thelmamccall
Visitor

‎02-05-2014 10:44 AM

It's don membership to sorry I top up wit 20 every month always worked jus Tis time it hasn't...
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dalyer
The Legend
The Legend
In response to thelmamccall

‎02-05-2014 10:50 AM

Did you do any software update on your phone recently?

What are your internet/APN settings right now?

If necessary you may need to contact 48 support.

If you cannot do this through the online form (seems flakey for many people including myself right now) use the email address:

 

support@48months.zendesk.com

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎09-05-2014 12:35 PM - edited ‎09-05-2014 12:35 PM

If your internet/APN/MMS settings are not correct then you should try to configure them again. The online configurator "automated service" should be able to do this for you:

 

Internet Settings

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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