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I'm not receiving all my texts.

yourjuk110
Newcomer

‎11-01-2015 08:31 PM

I haven't been receiving alot of the texts being sent to me for the past three days. all my texts are being sent but i'm only receiving about a third of the texts i'm being sent. I was wondering if this is a network pproblem that will be sorted out or is there something i can do to fix it myself?

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dalyer
The Legend
The Legend

‎11-01-2015 09:25 PM

Did incoming texts work fine before 3 days ago?

I.e. is this a new problem for you?

Are you in an area of weak coverage?

Is there any common link between the senders of texts that don't arrive - e.g. all on the same network?

If necessary log a support query to get 48 support to look into this for you:

 

How to get help

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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