Reply
Accepted Solution

Google and other apps crashing on startup

Visitor
Posts: 7
‎30-10-2020 12:13 PM

After I got my SIM I manually set up the APN settings. About a week later, on Monday the 26th my phone died and when I restarted it a settings screen appeared asking me to confirm my PIN. I thought it meant my SIM PIN so entered that, no good. So then I entered my screen unlock PIN, also failed. Finally I tried the SIM PIN again just in case I got it wrong. This was also rejected. Since this was the 3rd wrong PIN it said something along the lines of "3 incorrect PINs entered, message deleted". Only then did the screen disappear and I saw the automatic mobile data settings message telling me to use PIN 0000 to confirm the settings. I thought that there would be no problem because I had set up the APN settings manually and the mobile data was working fine.

However, since that settings authenication failed various different apps such as: Xbox game pass, my podcast app AntennaPod, Google and Gmail are all crashing on startup. This authentication failure can be the only cause of this problem, because I changed nothing else about the phone. Could ye send me another settings confirmation text or is there another to fix this that I'm missing? The phone is a LG V40 if that matters.

Thanks in advance.

Reply
0 Likes

Accepted Solutions

Re: Google and other apps crashing on startup

The Legend
Posts: 16,226
‎30-10-2020 04:34 PM

A quick Google suggests that apps crashing on that make and model of phone may not be uncommon but I couldn't see any obvious reason or fix.


I am not a 48 employee so if you need to contact 48 support then please see here.

View solution in context

Reply
0 Likes

All Replies

Re: Google and other apps crashing on startup

[ Edited ]
Newcomer
Posts: 2
‎30-10-2020 12:41 PM

Just configure your settings manually:

 

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

 

I don't see how incorrect APN settings would cause apps to "crash" - unless you actually mean that they simply do not connect?

 

Hope this helps.

 

Edit: and once again my posts appear under the wrong username - @CarolM4316 instead of @dalyer! :-|

Reply
0 Likes

Re: Google and other apps crashing on startup

Visitor
Posts: 7
‎30-10-2020 01:04 PM

Thanks for the suggestion but as stated above the data is working fine, the APN settings are correct. I think the failure to authenticate that text has broken something. The apps hard crash on startup, as in they open for half a second before crashing to the homescreen. But there is no connection problem for the apps that are working such as firefox and netflix. It's really wierd.

Reply
0 Likes

Re: Google and other apps crashing on startup

[ Edited ]
The Legend
Posts: 16,226
‎30-10-2020 01:07 PM

I use the settings in the link that I posted above and nothing crashes on me.

 

Have you tried clearing the cache of the affected apps?

And maybe the data if necessary?


I am not a 48 employee so if you need to contact 48 support then please see here.
Reply
0 Likes

Re: Google and other apps crashing on startup

The Legend
Posts: 16,226
‎30-10-2020 01:12 PM

Some of the instructions on this site suggest setting the APN Authentication Type to some value but I always leave it blank and have never had any problems. If you have it set try clearing it and see if that helps?


I am not a 48 employee so if you need to contact 48 support then please see here.
Reply
0 Likes

Re: Google and other apps crashing on startup

Visitor
Posts: 7
‎30-10-2020 01:18 PM

Have you tried clearing the cache of the affected apps?

And maybe the data if necessary?


Yes and I've reinstalled them too, the same thing keeps happening.

Reply
0 Likes

Re: Google and other apps crashing on startup

Visitor
Posts: 7
‎30-10-2020 01:20 PM

Some of the instructions on this site suggest setting the APN Authentication Type to some value but I always leave it blank and have never had any problems. If you have it set try clearing it and see if that helps?

I just changed the authentication type to none and restarted, it has made no difference.

Reply
0 Likes

Re: Google and other apps crashing on startup

The Legend
Posts: 16,226
‎30-10-2020 01:23 PM

Strange - I have no other idea what the issue might be so.

I use the settings in the link above and use some of the apps that you mention and have no problem with them...


I am not a 48 employee so if you need to contact 48 support then please see here.
Reply
0 Likes

Re: Google and other apps crashing on startup

[ Edited ]
The Legend
Posts: 16,226
‎30-10-2020 01:24 PM

Can you set Authentication Type to "Not set" rather than "None"?

That's what I have.

 

You might have to delete your existing APN and configure it from scratch in order to leave that field "Not set" rather than "None".


I am not a 48 employee so if you need to contact 48 support then please see here.
Reply
0 Likes

Re: Google and other apps crashing on startup

Visitor
Posts: 7
‎30-10-2020 01:32 PM

Can you set Authentication Type to "Not set" rather than "None"?

That's what I have.


On this phone it just shows as None, surely it's the same thing. There is no Not Set option.

I think that the APN settings are correct but the failure to authenticate the automatic message has caused the phone to react very weirdly. I think the only solution is the get the message re-sent.

Reply
0 Likes

Announcements
Welcome to the 48Community!

To take part in the discussions or to post your own question, you'll need to register so If you haven't already registered, now is a good time to do so. Register now >>

While you're here, check out our "Featured Topics" below.

Our Troubleshooting Guide and Knowledgebase contain help and support articles and popular questions to help you as a 48 customer.

Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community