European roaming not working

[eimearemm]

My account shows that I have 30 minutes of calls and 25 texts of roaming available however I cannot make calls or texts in Geneva. Any suggestions?

[Anon]

Hi eimear,

i'd suggest maybe restarting your phone, resetting your network settings, or removing and reinserting your SIM card.

if none of the above options work, please write to a member of the technical staff (using the link below) and explain your issue to them.

hope this helps.

[1amcn · Accepted solution]

Hi 

Switzerland falls under Other Call Charges and I am fairly sure EU add on's will not function there... only funds from your balance will enable you to call/text out.

Also, a live memership is also required, as always!

See below:

Rest of Europe

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Macedonia, Moldova, Monaco, Montenegro, Russia, Serbia, Switzerland, Turkey or Ukraine

You'll pay:

Making calls and calling your voicemail€1.69

Receiving calls€1.59

Sending texts39c

Receiving texts Free

Calls made and received in Rest of Europe are charged on a per minute basis.

Of coarse, as mentioned above - ensure your handset is on Data Roaming and do address the matter with 48 Support for certainty,  as also mentioned above.

[Ketevans6579]

Hi

[dalyer]

Your post was effectively blank @Ketevans6579.

If you have a question or an issue then you need to explain it clearly if you want assistance from the Community Forum. 

What are you trying to do, what steps are you taking to do it, what happens/goes wrong, any error messages, etc.?

If you need to contact 48 support then see the links in my signature below. 

It's also unclear why you replied to a ten year old thread.