European roaming not working

[eimearemm]

My account shows that I have 30 minutes of calls and 25 texts of roaming available however I cannot make calls or texts in Geneva. Any suggestions?

[Anon]

Hi eimear,

i'd suggest maybe restarting your phone, resetting your network settings, or removing and reinserting your SIM card.

if none of the above options work, please write to a member of the technical staff (using the link below) and explain your issue to them.

hope this helps.

[1amcn · Accepted solution]

Hi 

Switzerland falls under Other Call Charges and I am fairly sure EU add on's will not function there... only funds from your balance will enable you to call/text out.

Also, a live memership is also required, as always!

See below:

Rest of Europe

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Macedonia, Moldova, Monaco, Montenegro, Russia, Serbia, Switzerland, Turkey or Ukraine

You'll pay:

Making calls and calling your voicemail€1.69

Receiving calls€1.59

Sending texts39c

Receiving texts Free

Calls made and received in Rest of Europe are charged on a per minute basis.

Of coarse, as mentioned above - ensure your handset is on Data Roaming and do address the matter with 48 Support for certainty,  as also mentioned above.