Credit

[Anon]

Hi I diactivated my sim with credit on it when it was lost , then I got a new sim deactivated it but my credit was gone

[dalyer]

Are you both sure that you didn't actually buy membership each time? In that case you will not see any credit on your account but your online account will display the current and "stacked" memberships which were purchased.

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/Everything-you-need-to-know-about-m...

http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-buy-my-membership/m-p/6#U6

Also - if for any reason you cannot log a support request via the website then you can email this address to create a help ticket:

support@48months.zendesk.com

Hope this helps.

[Anon]

can you please refund my 20 euros back in the bank account ?

tahir 

[dalyer]

You'll have to log a support request to take this up with 48 support:

http://help.48months.ie/requests/new

Hope this helps.

[pinky123]

hi
i didnt see my credit i top as my minutes gone now there is no credit

[dalyer]

Your query/problem is not clear from your post.

What exactly did you do/buy?

What went wrong?

What happened that you did not expect to happen?

What errors do you get and when?

What does your online account say about your current membership status, expiry date and allowance balances?

http://www.48months.ie/my-48

Under Membership Planner on the right hand side is there any "next" membership and start date listed?

What does your My History page say about recent topups/payments/purchases?

https://www.48months.ie/my-48/my-history

If necessary contact 48 support here for more assistance:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

[dalyer]

Did that help at all?