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Credit usage, need itemised usage

stampie
Newcomer

‎01-01-2015 11:43 PM

I put in €20 of credit a week ago and today I noticed that the balance is €17:30
I have not purchased any add on's and only sent 2x MMS messages to 2x people. €1.20 worth. There is €1.50 unaccounted for.
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1 REPLY 1

dalyer
The Legend
The Legend

‎01-01-2015 11:53 PM

When you sent the MMS messages what did they contain?

If they contained multiple images and/or a lot of text maybe they actually required more than one MMS each to send?

This happens with SMS - e.g. when the text entered is longer than what can be accommodated by a single SMS then more than one is used even if it looks like a single SMS at the sender and receiver ends. Perhaps something similar applies to MMS also?

 

Anyway - if you want an itemised breakdown of the charges incurred then you need to log a support request and ask 48 support for this:

 

How to get help

 

But almost certainly there is a logical explanation for the charges incurred to date.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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