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Credit gone missing

laurameehanx
Newcomer

‎05-04-2016 07:48 AM

Hello i need go renew my Guido membership today i topped up my accont by €10 yesterday but when i clicked buy membership it said i have only €9.75 in my account i tried to buy another €1 off my saved card but when i do my balance only goes up by 1c?Please help thank you
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2 REPLIES 2

dalyer
The Legend
The Legend

‎05-04-2016 09:01 AM

An international text costs 25c so maybe you sent one and that explains the drop from €10 to €9.75?
If you use an iPhone then such a text could have been sent automatically as part of the Apple iPhone activation process which send a UK SMS.
Did you just join 48 and do you use an iPhone?
If that doesn't explain it then you must have used some other service that was charged to your credit balance.

I don't understand the second problem.
You can't top up by less than €1.
Check your My History page in your My 48 online account to check what payments/purchases are listed.
If necessary contact 48 support for an explanation.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎05-04-2016 04:42 PM

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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