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Code error

escapadro
Newcomer

Hi!

 

While moving my number, I received the code, but it doesn't seem to be working as while hitting "Move my Number" - message popped up saying that my code does not match the account and I need to review on it later.

 

Any ideas what that means?

1 ACCEPTED SOLUTION
5 REPLIES 5

Anon
Not applicable

I fixed it yesterday, I was receiving the wrong code (which is bizarre too...) but now I'm waiting way too long to get my number transferred. I did it last night and I'm still in O2, I can receive calls and texts. 

If you are still having problems with the number porting then you may need to contact 48 support for assistance as outlined in the link posted above.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

carol_wyrmfire
Newcomer
How did you get the correct code?!

It kept sending "broken" messages, so I sent it the third time and it worked. Problem solved!