16-01-2015 03:00 PM
16-01-2015 04:00 PM - edited 16-01-2015 04:00 PM
This crops up from time to time for some reason for individual users.
I think you need to contact 48 support and ask them to look into it for you:
http://www.48months.ie/help#ask-a-48-agent
Hope this helps.