Cant top up

[mariank]

Hi I cant top up my account, I try many times today. " your payment has not been accepted due to security limitation " what thats mean ? I also ring to my bank and everything is ok with my card. Thanks

[dalyer]

You probably need to log a support query to get 48 to look into this for you:

How to get help

In the meantime you could topup by voucher and buy membership etc. by text:

How do I top up? Overview of the top-up payment op... 

How do I buy stuff by text?

Hope this helps.

[mariank]

How to get this voucher ? I cant top up by text because my balance is 2 euros

[dalyer · Accepted solution]

Read the link that I posted above - it explains how to topup by voucher.

[mariank]

Thanks very much

[dalyer]

Did topup by voucher and buying stuff by text work for the moment?

Assuming it did you should log a support query about the card payment problem. A few people have reported this and I don't understand why it happens - assuming it's not a 3-D Secure (http://en.wikipedia.org/wiki/3-D_Secure) verification issue, the card is an Irish or UK one and the details have been entered correctly.

Hope this helps.

[dalyer]

Update on this. Irish and UK cards are accepted by 48.

And now cards from France, Spain, Germany, United States and Italy are also accepted for payments of up to €20.