Cannot access Ulsterbank anytime banking on 48

[MarkQ9460]

Anyone else had this issue ?

[dalyer]

Do you mean when using a 48 mobile data connection (as opposed to wifi)?

What happens?

Any error messages?

Can you access other sites/services?

[MarkQ9460]

Hi, thanks for the reply.

Using the 48 sim as a hotspot, so over WiFi essentially.

Just get the "page cannot be displayed" same as if any webpage wouldn't load.

Access to all other sites works fine.

[dalyer]

If UB is the only site that displays that error message then I don't really know what's going wrong unfortunately.

If you're using the 48 SIM in a phone that is acting as a hotspot then can you browse to UB on that as opposed to another device connected to the hotspot?

Or are you using the 48 SIM in a 4G router?

Are your internet/APN settings definitely configured correctly?

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M...

Have you tried other devices/browsers to see if that makes any difference?

And for what it's worth (possibly nothing...):

https://supportcentre.ulsterbank.ie/Searchable/1009048102/I-am-getting-the-error-page-cannot-be-disp...

Hope this helps.

[MarkQ9460]

Hi,

So I can get to the UB website but once I click on to log in to the online banking it says the page cannot be displayed. This is both over wifi as a hotspot and on the actual devise itself with the 48 sim in it. 

I can access it fine on another network on the same device using a different mobile provider. The phone is unlocked & I have the correct APN settings for 48. 

I have cleared the cache & browser history and cookies.

I have tried a different browser using the 48 sim and its the same thing. 

I have spokent to UB and they believe it is a network provider issue. 

[dalyer]

You mean the link at the top left of this page for logging in?

https://digital.ulsterbank.ie/personal.html

I.e. this link?

https://www.ulsterbankanytimebanking.ie/default.aspx

Works fine for me. It displays fine for me. But I'm not an Ulster Bank customer so I can't try to actually log in.

[MarkQ9460]

Correct.

All I get is a 'This site cannot be reached' page.

[PatrickB3151]

Yep

[dalyer]

Yep what?

[dalyer]

Works fine for me if you mean the login page.
In which case it's not a network issue?