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Can't recieve calls

Newcomer
Posts: 1
‎22-04-2015 05:28 PM
I cant receive calls anymore although i could before, ive never bought membership before but i dont kmow whether thats the problem or not
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Re: Can't recieve calls

The Legend
Posts: 15,219
‎22-04-2015 07:12 PM

You never bought membership at all? 

I'm curious - why not?

When did you activate your SIM and start using it?

If it's several months ago then perhaps your account has been suspended/cancelled because it is deemed inactive?

Can you log into your online account?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Can't recieve calls

Newcomer
Posts: 1
‎22-04-2015 07:18 PM
I just joined it last week I have no coverage at my home at all it just reads not regesterd to network,so I can't receive or make calls
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Re: Can't recieve calls

The Legend
Posts: 15,219
‎22-04-2015 07:21 PM

Power off, clean the SIM contacts gently, reseat it and power on again.

Any help?

If not can you do a manual search for networks and check what networks you can see?

If you can see 48 can you connect to it?

Has anything changed on the phone - e.g. software update?

If you are still having problems try putting a small amount of cash credit (at least 25c) on your account as it may be needed in order to activate the iPhone on the network. This may take a few hours and may require a sync with iTunes.

Do you have membership now?

You will need membership in order to be able to send texts or make calls etc.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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