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Can't pay membership

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Anon
Not applicable

‎06-01-2014 12:01 PM

Hi I can't pay my membership,do ye have any idea on when this will be fixed and can  still receive calls and texts without it paid?

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dalyer
The Legend
The Legend
In response to dalyer

‎06-01-2014 01:23 PM - edited ‎06-01-2014 01:23 PM

Just got this in reply to a help ticket that I logged earlier (11:37) about this issue:

 

Hi there,

Thanks for getting in touch!

There is currently a slight delay with membership's updating. Customer's are unable to buy a membership at this time also.

Our engineers have advised this should be resolve within the next hour.

Sorry for any inconvenience!

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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dalyer
The Legend
The Legend
In response to Anon

‎16-07-2014 10:43 PM

In these cases it helps to clarify stuff like - how exactly are you trying to top up (e.g. on phone over carrier date or wifi of on PC), voucher or card payment, any error messages etc.

 

It's probably also a good idea to contact 48 support for assistance:

 

How to get help

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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