You need to post more info in order to get assistance from the Community Forum.
Were you ever able to use these services?
Or are you just trying to get started on 48?
Did you successfully activate your SIM?
Is your phone unlocked for use on any network?
Do you have a connection to the 48 network - i.e. signal bars etc.?
Do you have an active membership plan?
Your My48 account Dashboard will tell you if you have:
If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com
