48 in London

[Anon]

Hi,

I'm in London at the moment but nobody can contact me. I'm on the Don package and it doesn't expire until the middle of the month. I can't ring out and it won't let me receive calls. I put in €10 credit and bought the EU Roaming package for €3.50 but the man still comes on saying I've no credit.

[dalyer · Accepted solution]

That doesn't make sense.

If you have the EU roaming calls add-on then you should be able to receive calls for free and make 15 mins of calls to Irish numbers (mobiles or landlines as far as I know).

When you log into your online account does it clearly state that your EU roaming calls add-on is in place?

I doubt that it will make any difference but try manually scanning for networks and connecting to a different one than the default.

You probably need to contact 48 support about this.

How to get help

Hope this helps.