48 Community

acoulter · ‎15-09-2016

I have been a member for a over a year
I paid for add on of 1GB of Internet the 3€ has come out of my bank account
My membership status says 1,024.00 MB
However, when I turn off wifi the 3G won't kick in

dalyer · ‎15-09-2016

When did internet access last work OK for you?

Are your internet settings still correct?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Ha anything changed on your phone recently - e.g. software update, settings changes etc.?

If necessary contact 48 support for more advice:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

acoulter · ‎15-09-2016

Monday

dalyer · ‎15-09-2016

And any change to the phone before then?

You probably need to contact 48 support about this.

A few people have been reporting data problems lately so maybe there is some general issue although it seems to work OK for me but I'm just in Dublin 1/7 most of the time.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎15-09-2016

Did you get onto 48 support?

We're they able to help?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

acoulter · ‎15-09-2016

Yes
I have tried a few things they have suggested, however, still no resolution!