"Network not registered" after not topping up for some time

[rhys550]

I didn't top up my phone for some time and I want to use it again I topped up and it says network not registered, I can't make calls or receive them.

[dalyer]

Where exactly does it say "network not registered"?

On the phone or when you log into your My48 account?

What happens if you do a manual search for networks? 

Can you see and connect to 48?

How long ago is it since you last bought a membership plan? 

If it's 6+ months then your account/SIM has probably become suspended as per the terms and conditions. 

• https://48.ie/legal/terms-and-conditions#8

Can you log into your online My48 account?

Do you get any error/explanatory message there? 

If it's longer than 12+ months since you last bought a membership plan then your account could have been deleted altogether.

You'll have to contact 48 support about this and to see if they can reactivate/restore your account/SIM if applicable.

See the links in my signature below.