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my membership is telling me i don't have an active plan

PatrickF7751
Newcomer

‎15-10-2023 12:04 PM

Hi I have just received an automated voice note telling me I don't have an active plan? how is this possible when i am set up with monthly automatic renewal to my plan and membership?

2 people had this problem.
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dalyer
The Legend
The Legend

‎15-10-2023 12:20 PM

I don't recall ever getting a voicemail when I didn't have a membership.

Do you mean that you got this message when you tried to make a call?

Could auto-renewal have failed for some reason?

What does your Transactions page say?

What does your My48 Dashboard say about your current membership status?

Does your Buy Plan page list any "upcoming" memberships?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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