moving your number

[sarahf6681]

To 48.
I have switched over from three bill pay to 48 but my old phone number has not been migrated across and therefore I have been charged a full months bill for last month and will be charged another full month as a result. Three have advised that the new provider needs to move the number across and they cannot do anything. Can you confirm immediately that this has happened and I would appreciate if you can consider compensation for this additional cost which was completely outside of my control.

[dalyer]

Follow the instructions here to port your number from your old provider to 48:

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

If you have any problems then post back with details including any error messages etc. 

If you need to contact 48 support then see the links in my signature below.

They don't generally monitor or respond to posts here on the Community Forum so if you need their help then you need to contact them directly yourself.