Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

constant overcharge

AnitaC6932
Newcomer

‎31-10-2023 07:52 AM

I joined in September 2023

I moved my number but also got a new one on "half price for 3 months offer".

Unfortunately since the beginning I am being overcharged, instead of paying 6.50 euro it charges me 13 euro.

I got on to the agent last month and this has happened again this month.

This is tiring when a company can't sort out their own payment system.

0 Likes
1 REPLY 1

dalyer
The Legend
The Legend

‎31-10-2023 09:24 AM - edited ‎31-10-2023 09:34 AM

Are you absolutely sure that you qualified for the half price for 3 months offer?

E.g. could the SIM have been ordered before May 30th:

What does your Transactions page say about recent payments?

You may need to get onto 48 support again.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes