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can not sen sms texts

coppingerger
Newcomer

‎06-09-2019 08:51 AM

hi, hopefully you can help:  I have credit but can not send text messages 

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4 REPLIES 4

dalyer
The Legend
The Legend

‎06-09-2019 11:03 AM

What do you mean by "credit"?
Cash credit?
Active membership with a non zero text allowance?
Active membership and a text add-on that hasn't been used up?
What does your My 48 page say about your membership status and text allowance balance?
Do all texts fail or just some?

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎06-09-2019 01:19 PM

Any update @coppingerger?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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coppingerger
Newcomer
In response to dalyer

‎06-09-2019 01:26 PM

hi dalyer:  sorry only getting back now :  my issue has been sorted, thanks for assistance;

 

have a great weekend Smiley Happy 🙂

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dalyer
The Legend
The Legend

‎07-09-2019 01:05 PM

Glad you got it sorted @coppingerger.
Can you tell us what the problem/solution was?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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