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bill in double charge when activating the chip

simonem6092
Newcomer

‎13-10-2023 01:21 AM

Hello

I would like to better understand how the plan works, as the advertisement says the cost is €12.99 and €25.98 was charged, double the proposed amount. What is the reason and what is the final total value per top-up to maintain the plan?

Regards
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1 REPLY 1

dalyer
The Legend
The Legend

‎13-10-2023 07:35 AM - edited ‎13-10-2023 08:53 AM

First time activation involves a once-off activation fee of €12.99 in addition to the  €12.99 cost of your first membership.

From then on it's just €12.99 for each monthly membership plan.

All Data* €12.99 Plan

This All Data* plan is only available to new 48 customers who order their 48 SIM and purchase an All Data* plan from the 5th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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