Memberships
Don't know your Don from your Guido? Need more info on your plan or change something on your account? This is the section for you.
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Forum Posts

Top ups

Hi I cant top up from my credit

kianw by Newcomer
  • 5116 Views
  • 9 replies
  • 0 like

Bought 2 membership unnecessarily

I bought 2 guide memberships when I only meant to buy one was wondering if I can get a refund on the 10 euro or maybe it can be used for a membership for the next month

Membership

Hi, I was charged for membership but it hasn't updated on my account

co by Newcomer
  • 1863 Views
  • 2 replies
  • 0 like

New membership is not working

HiBought a new membership on Wednesday night as current one was due to expire same night.seems it's frozen.it seems to be there on website,the money is gone from my bank for it but I do not have it on my phone. Making calls ...says my membership expi...

gerber by Visitor
  • 2357 Views
  • 3 replies
  • 0 like

VAT receipt

I've seen the history screen within my profile. How do I get a VAT breakdown of the spend for reclaim purposes?

Membership overcharging

When I top up by €20 and choose membership for €15 instead of having €5 balance I have €4:75 why is this??

adamf by Newcomer
  • 1836 Views
  • 2 replies
  • 0 like

Membership

I topped up my guide membership the other day and was charged twice according to my bank account and it is not on my account either