48 Community

Contacted support many times, still no refund

What is the next step to get a refund for failed transaction? I have emailed them 17 days ago, called them, went to some Indian call center who told me he has no access to the email system. Still nothing. Ported from another telco that became a scam ...

My SIM is inactive - can't auto-renew membership plan

My Sim is inactive unable to renew my auto renewal package. in the 48 Application sim status is showing as inactive. 

Can't top-up - says "you have a bundle in progress"

My friend can’t login/change password/top-up

Hi, my friend can’t top up he is on auto top up each month. But this time still no credit

App and website errors

I'm getting errors on the app and website while trying to renew my plan. Anybody else experiencing same?

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How can I start a new membership plan early?

I just paid for my membership but it says it starts after the current plan expires. How do I make it start immediately??

My internet doesn’t work but I topped up earlier

My internet won’t work after I topped up my membership Isnt up till tomorrow but it wouldn’t work earlier so I topped up thinking maybe my data was up but it still won’t work

Request for refund of second membership charge

Hi team,I did recharge once and it didn't gave me membership. So had do it twice, 2nd time got the membership.Can you refund one extra payment made by me as soon as possible.Thanks in advanceVishnu Tirthe

Keep getting "data limit" notification

Hi, I keep getting a notification that I've used my data limit for this month, but you charged my account 4 days ago! When I try to log into the app it constantly comes up with an error, even though I've downloaded the update. Can you help please?