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Why was I charged €25.98 on first membership plan purchase?

OrlandoPocoataM0148
Newcomer

‎31-12-2023 08:59 PM - last edited on ‎31-12-2023 09:10 PM by The Legend

 
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2 REPLIES 2

OrlandoPocoataM0148
Newcomer

‎31-12-2023 09:01 PM

why you charged me for 26€, you didn't say any part the activation has a cost of 12.99€ and the plan is 12.99€ of course. I'm completely disagree.
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dalyer
The Legend
The Legend
In response to OrlandoPocoataM0148

‎31-12-2023 09:09 PM - edited ‎31-12-2023 09:14 PM

See here:

All Data* €12.99 Plan

This All Data* plan is only available to new 48 customers who order their 48 SIM and purchase an All Data* plan from the 5th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.

Also here:

One time activation fee €12.99

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

If you feel the need to make a complaint then see here:

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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