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Why was I charged €25.98 for the first membership plan?

Meerl9824
Newcomer

4 hours ago - last edited 4 hours ago by The Legend

Hi my is Meer yesterday I activated 2new sim for my sons .we take plan 12.99 top up each sim but your system charged. Us each sim 25.98 .please tell me why

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dalyer
The Legend
The Legend

4 hours ago - last edited 4 hours ago

When you buy your first membership plan for €12.99 you are also charged a one-time activation fee of €12.99 - that's €25.98 the first time and then it's €12.99 per month thereafter.

€12.99 Plan

This €12.99 Plan is only available to new 48 customers who order their 48 SIM and purchase a €12.99 Plan from the 5th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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