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When does account with 48 become inactive?

oliverd6261
Newcomer

Hello

I have just signed up to a new account. I will not need to top up the phone every month as it is will not be used much. How often do I need to top up the phone with 48 before the account becomes inactive?#

Thanks

1 REPLY 1

dalyer
The Legend
The Legend

See here: 

7.3 Where the 48 Services are suspended because you have chosen not to purchase top up credit or make a chargeable use in respect of your Account for a period of 6 months, we will remove any credit on your Account after a further 2 months and credit will not be recoverable. Your service will then remain suspended for a further 5 months and can be reconnected at any time during this period. When the suspension period ends your service will be disconnected, this agreement will end and your number will be immediately lost.

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.