What is the customer care number?

[kcp2003]

what is the number for 48 customer care? Or what number can I speak to someone about my account?

[dalyer]

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@AndreaH8343 wrote:
Is there an email? My chat has been frozen on 3 separate occasions now.

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You can email 48 support at support@48months.zendesk.com

[RitaR3134]

My bank has changed my Visa direct debit card for security reasons and my have affected my direct debit for my 48 account

[RitaR3134]

I have had no reply from 48

[dalyer]

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@RitaR3134 wrote:
My bank has changed my Visa direct debit card for security reasons and my have affected my direct debit for my 48 account

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You can change your registered card details via your My48 account - My48 > My Profile > Payment details > Your Card

• https://48.ie/my48/settings

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

[MariaG9779]

Top up membership and no data

[dalyer]

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@MariaG9779 wrote:
Top up membership and no data

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You'll need to post a bit more info if you want assistance from the community forum.

What does your My48 account say about your membership/plan status and data balance?

• https://48.ie/my48

What does your transactions page say about recent transations?

• https://48.ie/my48/transactions

Did you perhaps use up your current membership/plan data allowance in which case you may need to buy a data add-on in order to continue using data until the membership/plan period expires and the new one starts?

• https://48.ie/my48/addons

Remember that if you buy a new membership/plan while you still have one active that has not yet expired then the new one stacks to kick in when the current one eventually expires - the new one does not start immediately.

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

[KathleenA4564]

Can you call me please

[dalyer]

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@KathleenA4564 wrote:
Can you call me please

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48 support won't call you.

You'll have to contact them. 

See the link in my signature below or email them at support@48months.zendesk.com

[johno1103]

I've had problems with this, the last 2 trips abroad I have not been able to use my roaming allowance. I did get calls and texts eventually but no data despite spending a fair amount of time texting with support and getting nowhere, I much prefer to talk to someone.

[dalyer]

See the links in my signature below for the various ways to contact 48 support.

For roaming issues the usual advice applies:

If your SIM predates January 2023 then a replacement may mitigate or eliminate roaming problems: 

• https://48.ie/help/sim-replacement

It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179
• https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56352

If you still have problems then you'll probably need to contact 48 support for further assistance.

See the links in my signature below.