Upgrade from Guido to €12.99 - "oops something went wrong"

[fredaforan]

Hi All, My membership is due to run out tomorrow, currently on the Guido & trying to upgrade to the newer €12.99 unlimited data, when I select it and click change I keep getting the "Oops, something went wrong, we are working on it", but going on a while now. Have tried off different browsers etc too and same thing

[dalyer]

This seems to be a common problem for some reason that has never been explained (or fixed!).

• https://community.48.ie/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=Oo...

You'll have to contact 48 support for assistance with this. 

See the links in my signature below.

[fredaforan]

Thanks for that, Have emailed twice already and no response. My membership is due to renew today so unfortunately will have to switch to another provider if I can't get resolved 😞

[dalyer]

If necessary try calling the number in the third link in my signature below.

It's technically for complaints but others have used it to contact support.