Unable to update registered credit card details

[DenisB6905]

Hi.  My Credit Card has expired.  Today, I tried twice on the mobile, to Edit the old card's info, and twice again just now, from a desktop computer - all attempts failed!  Everything goes fine until the last step, when after successfully completing the security check by my Bank, who then prompts that it is now redirecting me back to the 48 website, but I'm greeted with a "Something went wrong, we're working on a fix, try again later..." pop-up.  I've even tried deleting the old cards info entirely, then adding the card details again, all to no avail.

Luckily, my auto-renew isn't for another week, but from past experience with 48, that date will come & go, and the problem still won't be fixed.  Are there any other experiencing similar problems?

[DenisB6905]

Crisis averted!  There is a problem with my CC.  With nothing left to do, I tried adding my debit card details instead - and it worked!  Further investigation revealed that although I had activated my new CC online, it's the address that was the problem. I moved over a year ago, updating my change of address with BOI at the time, but neglected to do the same with the CC. The bank says it takes 5 days for the new address to come into effect.  So basically, it was my own fault. 🙃

[dalyer]

Thanks for explaining the root cause of the problem @DenisB6905 - it might help others in the future. 👍

[richardc9867]

This happened to me because I had not activated the credit card.

[dalyer]

Good point @richardc9867 - that might help others in the same position in the future. 👍