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Unable to top up since change over

Newcomer
Posts: 1
‎17-05-2020 05:13 PM

For the last 3 weeks I have been without credit. The site seems frozen when I try to top up. I've tried on 2 different devices. It v annoying now at this stage 

 

 

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Re: Unable to top up since change over

The Legend
Posts: 15,117
‎17-05-2020 05:23 PM
A lot of people have been facing the same problem with payments since the site was updated.
Some seem to have managed to use the gift shop to gift themselves credit.
Others have gotten around it by deleting and then re-registering their bank card details.
Otherwise you'll need to contact 48 support about this.
The chat facility is still online today and is usually the best/quickest way to get an answer.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Unable to top up since change over

The Legend
Posts: 15,117
‎17-05-2020 08:51 PM
Did the help at all @aysu?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Unable to top up since change over

Newcomer
Posts: 4
‎17-05-2020 09:38 PM
I have the same problem. Cannot top up credit. : Problem with you card: spoke to tech. They say it a problem with my bank. Rubbish. Spoke to bank and I don’t have a problem. Anyone else have any ideas
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Re: Unable to top up since change over

The Legend
Posts: 15,117
‎17-05-2020 09:59 PM
Did you try the options that I outlined above?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Unable to top up since change over

The Legend
Posts: 15,117
‎18-05-2020 04:39 PM
Any update @stevebumster?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Unable to top up since change over

Newcomer
Posts: 4
‎18-05-2020 06:44 PM
No still have my problem. Problem change to them next month.
Posted from Apple iPhone
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Re: Unable to top up since change over

Newcomer
Posts: 4
‎18-05-2020 06:45 PM
Go to different provider
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Re: Unable to top up since change over

The Legend
Posts: 15,117
‎18-05-2020 07:37 PM
Did you try my suggestions above?
I don't understand this:

> Problem change to them next month.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Unable to top up since change over

Newcomer
Posts: 3
‎20-05-2020 08:38 AM

I'm still having the same problem, and my membership didn't renew last night, so now I have no phone.  I've been on to so-called tech support 3 times, and they keep comming up with BS that it's my card.  I called the bank, they said there's no problem their end.

 

It's only a problem since this crap new site was put up.  It really is total rubbish, half the things on it don't work.

 

I've tried paying with two different cards on 4 different computers and browsers, all to no avail.

 

If it's not sorted by the end of the day I'm moving to another service provider.

 

I'm totally pissed off about this now.

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