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Unable to receive calls and messages

KingsleyC4638
Newcomer

Dear Sir/Madam,

 

I have been unable to receive calls and messages. My number has been inactive subject to personal reasons. Can you reactivate my line please?

 

kind regards

1 REPLY 1

dalyer
The Legend
The Legend

What does this mean? 

  • My number has been inactive subject to personal reasons

When was your SIM/number working correctly last? 

When did you last buy a membership plan? 

If you mean that your SIM has become suspended because you didn't buy a membership plan for 6+ months then you'll need to contact 48 support to see if they can reactivate it. 

If you didn't buy a membership plan for 13+ months then your account will have been completely deleted and you'll have to start from scratch as a new user with 48.

If you need to contact 48 support about this then see the links in my signature below.

48 support don't generally monitor or respond to posts here on the Community Forum.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).