Transaction error

[Jamesp2226]

Hi I topped up using my mother's bank card but yet it's saying my monthly plan has expired I only topped up the 6th off may can you help please

[dalyer]

Where is it saying that the plan has expired? 

Your thread title is "transaction error" so what was the error message for the transaction?

What does the My48 account dashboard say about the current membership plan status and expiry date?

• https://48.ie/my48

What does the Transactions page say about the recent payment? 

• https://48.ie/my48/transactions

Are there any stacked upcoming membership plans listed on the Buy Plan page?

• https://48.ie/my48/memberships

When were you last able to successfully buy a membership plan for this account? 

Are you sure that the transaction went through, the payment card is still valid, it's not frozen via online banking, and there are sufficient funds in the account if it's a debit card?

What happens when you try to make a call, send a text or use mobile data? 

Any error messages? 

If you need to contact 48 support about this then see the links in my signature below.

[Jamesp2226]

Hi I topped up using my mother's bank card and when I try make a call it's saying my monthly membership has expired could you fix it for me please