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Topped up the wrong account - how to get a refund?

PatrickC9804
Newcomer

‎25-08-2024 01:19 PM - last edited on ‎25-08-2024 01:27 PM by The Legend

Hi I unintentionally activated a 48 mobile number which is not matching my mobile number. When I logged in to activate my sim I completed the process including purchasing totalling €25+ however when I checked the invoice and membership plan the nj.ber on the top of the invoice does not match my number. So I'm without a membership plan and have been charged for a number I do not have.
Any advice our assistance would be greatly appreciated.

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dalyer
The Legend
The Legend

‎25-08-2024 01:27 PM

Nobody here on the Community Forum is going to be able to help you with this issue.

You'll have to contact 48 support to see if they can assist with this. 

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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