Top up problem

[rory_nedelcheva]

Hi there,
I topped up a couple of days ago (€15) and wanted to renew my membership today but my 48 says I only have €12 in my account. Why is that?
Thanks in advance,
Victoria

[dalyer]

Most likely you used some services that are charged to your cash credit balance.

E.g. international calls/texts, sending MMS/picture messages, calls to special numbers such as 1850/1890/etc. numbers etc.

See here:

http://www.48months.ie/membership-plans/other-call-charges

http://www.48months.ie/membership-plans/international-calls

If in doubt contact 48 support and they should be able to explain where the €3 cash credit went.

See the link in my signature below.

Hope this helps.

[slicekillerxxx]

Did that help at all @rory_nedelcheva?

[dalyer]

Sorry, that was me above logged into the wrong account! 🙂