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Texting

debbie42
Newcomer

‎09-08-2017 11:44 PM

Hi my daughter added my number to an app which will begin to take €7.50 per month Unless I text "stop" to certain number but 48 won't allow it to send. Is there a top up I can get to allow me text such numbers?? Thanks in advance..
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3 REPLIES 3

dalyer
The Legend
The Legend

‎10-08-2017 12:34 AM

You cannot text to premium SMS 5xxxx numbers on 48.
You need to contact the relevant provider through some other means (phone call, email, Facebook, Twitter etc.) and tell them to stop sending you any texts/unsubscribe you.
If you have problems getting them to comply then you should contact ComReg to complain.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎10-08-2017 09:30 AM

Did that help at all @debbie42?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎10-08-2017 09:33 AM

Just wondering, where are they going to take the €7.50 from?
I don't think that they can take it from your 48 account.
Definitely not if you don't keep any cash credit on your account.
Did your daughter give them your bank card details or something?
If so then contact your bank to tell them not to pay.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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