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Request to activate my current plan

SinojNadukandathilM4070
Newcomer

6 hours ago

Hai,
My sim is not active due to insufficient balance for auto deduct. There is balance now but I'm not able to active with my current plan of euro 9.99. Kindly do the needful and please activate my sim. My sincere apologies for the inconvenience caused.
Thanking you
Warm regards
Sinoj Mathew
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2 REPLIES 2

dalyer
The Legend
The Legend

5 hours ago

If auto-renewal failed because of insufficient funds then you need to buy your next membership plan manually. 

Auto-renewal doesn't retry in such circumstances.

After you buy this plan manually auto-renewal will take over again from the following month. 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).
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dalyer
The Legend
The Legend
In response to dalyer

5 hours ago

BTW I think that for the €9.99 plan for 6 months offer to work then auto-renewal has to be enabled and funded.

I think that if you ever disable it or it falls then you might lose eligibility to that offer and you may have to pay the full €12.99 p.m. thereafter. 

You may need to contact 48 support to clarify this. 

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).
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