Regarding Plan Recharge

[LeenaT2480]

Hey There,
I have been trying since ages to recharge for 10.99 plan on my number but i doesnt appear on the plan section, only the 12.99 plan is there which i dont want to recharge my number with. 

[dalyer]

When were you last able to buy the €10.99 plan? 

If it's no longer available to you then maybe you no longer qualify for it? 

E.g. you were on the student plan but changed your email address from a qualifying educational one to something else? 

If you need to contact 48 support about this then see the links in my signature below.

[NormanW0129]

i have been on the 8.99 plan for many years but now im being asked to take out the 12.99 plan. Is this a mistake? 

[NormanW0129]

I meant €7.99.

[dalyer]

You'll need to contact 48 support and ask them about this. 

See the links in my signature below.

For what it's worth my son has been on the €7.99 plan for a long time and the option is still there to buy that plan on his account.