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RESOLVED (Payments not working - 4/6/24)

EdanR0361
Newcomer

‎04-06-2024 09:03 AM - last edited on ‎12-06-2024 08:51 PM by The Legend

"Oops. Something went wrong. We are working on a fix. Check back shortly."

This appears after I enter my card details and click Pay Now. I tried my saved card as well as entering a new one.

Anyone else experiencing the same today? It's not the first time I've had this problem with the 48 payment portal.

18 people had this problem.
1 Like
33 REPLIES 33

dalyer
The Legend
The Legend
In response to SiobhanD0489

‎04-06-2024 02:19 PM

No - there was a general payment problem this morning but it seems to be resolved now.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

dalyer
The Legend
The Legend

‎04-06-2024 02:19 PM

Seems to be resolved now?

I was able to buy a membership plan via the Gift Store just now.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

naziay3946
Newcomer

‎04-10-2024 07:28 PM

I tried many times for renew membership but payment method can’t work
0 Likes

dalyer
The Legend
The Legend
In response to naziay3946

‎04-10-2024 07:35 PM

Any error messages? 

Does it make any difference if you use the website instead of the app - or vice versa?

Is your payment card still valid?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes