Problem mobile 2
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25-03-2018 09:24 PM
4 REPLIES 4

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25-03-2018 10:41 PM
Huh?
What's the problem?
What's the problem?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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25-03-2018 11:34 PM
Hi
When I put in my puk number it ask me then to enter my new pin but when I enter my pin it doesn't unlock my sim any feedback would be appreciated
When I put in my puk number it ask me then to enter my new pin but when I enter my pin it doesn't unlock my sim any feedback would be appreciated

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25-03-2018 11:49 PM
When you use your PUK to unlock then you should be prompted to enter a new PIN.
Then you use that PIN if/when prompted.
See here
http://community.48months.ie/t5/Most-Popular-Questions/I-forgot-my-PIN-or-need-my-PUK/td-p/35067
You can also disable SIM PIN locking if you don't want to have to enter a PIN every time you reboot.
Are you saying that when you use your PUK, enter a new PIN, then enter that PIN when prompted that your phone doesn't accept it?
What happens?
Hope this helps.
Then you use that PIN if/when prompted.
See here
http://community.48months.ie/t5/Most-Popular-Questions/I-forgot-my-PIN-or-need-my-PUK/td-p/35067
You can also disable SIM PIN locking if you don't want to have to enter a PIN every time you reboot.
Are you saying that when you use your PUK, enter a new PIN, then enter that PIN when prompted that your phone doesn't accept it?
What happens?
Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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26-03-2018 09:50 AM
Did that help at all @horse**bleep**?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
