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Payment taken from card twice

unablack
Newcomer

‎11-10-2017 12:03 PM

Hi there, the money for my membership was taken out of my bank account twice, I'm just wondering why?

Una
1 person had this problem.
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2 REPLIES 2

dalyer
The Legend
The Legend

‎11-10-2017 12:25 PM

Are you sure that you didn't mistakenly topup/buy membership twice?
What does the My History page on your 48 account say about recent payments/purchases/topups?
If you definitely didn't inadvertently make a second payment/purchase then you'll need to contact 48 support to get them to sort this out for you.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎11-10-2017 04:59 PM

Any update @unablack?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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