Your post doesn't really make sense @KieranH7652.
Please describe more clearly what your issue or question is.
What exactly are you trying to do, what steps are you taking to do it, what goes wrong, any error messages etc.?
If you need to contact 48 support about this then see the links in my signature below.
By the way, it's not really a great idea to post personal details such as your phone number in a public forum like this where anybody can see and use them.
