Not able to log In to My48

[BernieS2296]

Is anyone else not able to log in the last few days? I get “Wrong credentials!” and then when I go to reset password and enter my email, I get “Invalid 48 email address”.

I’m using a friend’s account to post this.

I have told 48 support, they say there is a system error and they do something and I can log in again but within an hour it’s gone again and the same issue occurs. The password reset is also not working when I am able to get into the account.

48 support raised a ticket for me but just wondering is anyone else facing the same issue?

[dalyer]

Do you mean the app or the website?

There was a problem with the app yesterday (confirmed by 48) but it seems to be fixed now.

I didn't have any problems using the website during that time:

• https://48.ie/my48

I can log into both the app and the websiteand the Community Forum right now.

You can do almost everything on the website that you can do on the app.

I think that the only thing missing from the website is the ability to add contacts for the purposes of Flexi Data.

[BernieS2296]

It’s both the app and the website, I just get a slightly different error on the app - “Error. Unable to login - wrong user name or password!” And when I try to reset password I get “Error. Cannot send an email to this address”.

[dalyer]

Weird - I can log into both fine today and I even went through the process of changing my password via the app and then by the website and was still able to log into both when I used the password in effect at the time.

[BernieS2296]

I know yeah it’s so weird, yeah my friend is the same, has no issues.

[dolores59]

No help, too frustrating, can't get through to them.

[dalyer]

If you need to contact 48 support then see the links in my signature below.

[TomasC5197]

same and cant get credit

[dalyer]

What happens when you try? 

Any error messages?

When were you last able to log in ok? 

Are you using the correct email address and password?

If you're using the app then what happens when you try the website instead? 

• https://48.ie/my48

Or vice versa? 

If you need to contact 48 support about this then see the links in my signature below.

[TomasC5197]

i cant log in so cant get credit..any suggestions to sort it
?