No data on unlimited plan
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06-09-2024 07:04 AM
Hi
Received a text from 48 during the earlier hours to say I’ve used up all my data in my current membership. I’m on a plan 12.99 a month unlimited data, automatic renewal every month. Next renewal is 6th October. I thought something may have happened with my first debit but renewal went out on 5 September. Any advice ?
Received a text from 48 during the earlier hours to say I’ve used up all my data in my current membership. I’m on a plan 12.99 a month unlimited data, automatic renewal every month. Next renewal is 6th October. I thought something may have happened with my first debit but renewal went out on 5 September. Any advice ?
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06-09-2024 07:08 AM
It's probably a mistake due to a bug in 48's system.
See here:
If your mobile data is still working ok then just ignore the text message.
If it's not then contact 48 support for further assistance.
See the links in my signature below.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
