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New membership is not working

gerber
Visitor

‎22-03-2019 08:51 AM

Hi
Bought a new membership on Wednesday night as current one was due to expire same night.seems it's frozen.it seems to be there on website,the money is gone from my bank for it but I do not have it on my phone. Making calls ...says my membership expired and I need to buy new one.no calls texts internets etc. Quite frustrating. Understand website is due for maintenance on 23rd and is a bit jumpy now...any ideas?
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3 REPLIES 3

dalyer
The Legend
The Legend

‎22-03-2019 12:04 PM

You need to contact 48 support about this.

See the link in my signature below.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎24-03-2019 04:04 PM

Were 48 support able to help you at all @gerber?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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gerber
Visitor

‎02-04-2019 02:37 PM

Hi
Yes they did. Not sure what the problem was but we got there. Thanks 👍
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